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How much are your course fees?Our course fees (4 lessons) are the same for all toddler, kid, adult lessons. Individual Lessons — $340 Group of 2 Lessons — $200/pax Group of 3 Lessons — $160/pax Group of 4-5 Lessons — $140/pax Each session will be 45 minutes with exception for toddlers (30 minutes)
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I'm interested in registering for swimming lessons, how do I go about it?"You can sign up through our website by clicking Classes. You may also Whatsapp/Call +65 8909 4656 to register!
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How does the payment process work?Payment will always be collected before the first class commences and after every four 30-45 minute lessons. The school will inform you when the fees are due. What is the various modes of payment? Paynow, Bank transfer, Cash, and Cryptocurrencies 😉
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What do I need to bring for my swimming lesson?You need to have your own swim gear, goggles and float board for the first lesson. Your swimming instructor may advise you to buy other equipment if needed.
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I do not have a pool near me, where can I go for classes?"Fret not, the school will arrange some alternatives once you are on board with us.
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What’s the minimum or maximum age to join the swimming classes?There is no limit! Young or old, we welcome all to join us in this fastest growing swim school in Singapore.
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Can my 2 children of different ages join the same class?Yes, they can, private classes for them are recommended if their swimming skills are of different stages.
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What happens if the class can’t be conducted due to the weather?Please inform the coach at least 1 hour in advance if the weather does not look good, the lesson will then be cancelled. The next 3 lessons will be extended 15 minutes each to replace the cancelled class. However, if the coach is on the way to the venue or lesson has already begun, it will be counted as 1 paid lesson.
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Can I cancel/reschedule my class?If it is a private class, yes provided if there is a valid reason. The next 3 lessons will be extended 15 minutes each to replace the cancelled class. Group classes cannot be cancelled.
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What happens if Penguin Swim School cancel/reschedule the class?Sometimes, coaches do have urgent matters to attend to. In such instances, the school will find a replacement, otherwise the lesson will be cancelled and will not be counted as completed. No additional fees involved.
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What if my coach is absent?If the coach is on leave or sick, we will send a relief coach as a potential replacement for that class. In the event that no relief coach is available, the lesson will be cancelled by the school at no charge.
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Can I sit in for my children’s class?Yes, you definitely can!
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What if my child cries during the swimming lesson?If your child cries, it does not reflect that your child isn’t ready for a swimming lesson. Your child may be facing separation anxiety or getting accustomed to the new people and surroundings. Give your child some time and let your child develop confidence. We are confident that your child will be able to enjoy this wonderful experience in a relaxed environment with us.
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How long will it take for my child or myself to learn how to swim?The process of learning how to swim varies for individuals. Everyone is unique but it usually takes an average of 3-4 months to gain basic swimming skills. For individuals who need extra time to be comfortable in water, the process may take longer. Enjoy the learning process with us and you will definitely master swimming and enjoy it.
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Why is the class duration shorter for infants or young toddler classes?Research shows that young children have shorter concentration spans. Therefore they will get tired quickly and tend to reject any other information if the lesson continues longer. Keeping the duration shorter will allow the lesson to be more productive and keep their interest in swimming.
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Do you teach the Swimsafer syllabus in your lessons?We do not focus on the SwimSafer 2.0 requirements in our lessons but teach them to swim. We will prepare students for Swimsafer 2.0 (Bronze and above) when they are proficient in swimming a longer distance.
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Can you guarantee result?It varies for every child, but yes your child will eventually become a confident swimmer.
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How can I ensure my child is safe from secondary drowning?It is unlikely to happen during lessons as we teach the children to hold their breath before going underwater. If he/she ingests water, it goes to the stomach and the child will urinate it out afterwards. Secondary drowning happens when the child goes unconscious and the water fills up his/her lung.
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Why isn't my child progressing or rather regressing?This stage is quite normal. When the child becomes individualistic, they don’t wish to be submerged forcefully. We observed that it will usually last for a few weeks to a few months. We have to be patient at this stage. Try to target small improvements and not a huge change in progression. They can surprise you by suddenly zooming past their peers in terms of progress when they are ready. You may want to consider doing private lessons for 1 to 2 months so that we can customise the lessons to suit the child better.
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Are goggles compulsory?To be as prepared for real-life situations, especially emergencies, we will not encourage goggles if your child is comfortable with opening his/her eyes in the water. But if the child is uncomfortable and refuses to open his/her eyes in water, we encourage the use of goggles to explore and be comfortable in the earlier stage.
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My child has asthma, can he/she learn swimming?"Yes, they can definitely learn how to swim. In fact, the breathing of warm, moist air (instead of cold, dry air) may actually help reduce the risk of asthmatic attacks. However, it is always better to get your doctor’s opinion on this.
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Do you offer advanced classes for competition preparation?Yes, we do have. However, coaches are limited for this group of training.
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Do you offer classes for biathlon/triathlon preparation?Yes, we do have. However, coaches are limited for this group of training.
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Can I opt to change the coach halfway through the session?Yes, if it is a private class and there is another coach available.
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Can I request a lady coach?Yes, you can. (Provided if there is one available)
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I am a working adult with a busy work schedule. Can I have more flexibility for my classes?Yes, if it is a private class and the lesson has to be conducted at least once a week, any day as long as the assigned coach is available for any changes.
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Is it possible to conduct the class in Mandarin/Malay/Tamil?Yes, it is possible provided if it is a private class and if there is an available coach for you.
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Can foreigners/tourists enroll in your classes?Of course, we welcome everyone as long as you can attend our classes.
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What are the various modes of payment?PayNow, Bank transfer, and soon... Cryptocurrencies 😉
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I cannot find my question or answer, what can I do?"Please email your enquiries to business@penguinswimschool.com and we will be in touch with you soon. Alternatively, you can give us a call at 8909 4656, Mondays-Sundays, 9am-6pm. You can choose to live chat via our social media during the working hours as well.
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