Privacy Policy
Privacy Policy | Penguin Swim School
1. Introduction
At Penguin Swim School, we are committed to protecting your privacy and personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us.
By using our website, services, or communicating with us, you agree to the collection and use of your information as outlined in this Privacy Policy.
2. Collection of Personal Data
We may collect the following types of personal data:
✔ Identification Details – Name, date of birth, and nationality.
✔ Contact Information – Email address, phone number, residential address.
✔ Payment & Billing Information – Bank details, credit/debit card details (processed securely).
✔ Student Information – Swimming proficiency level, health conditions (if applicable), emergency contact details.
✔ Technical Information – IP address, browser type, and device details when you visit our website.
✔ Photographs & Videos – Captured during swimming lessons for training and promotional purposes (with consent).
We collect your personal data through website forms, phone calls, WhatsApp, emails, or in-person registrations.
3. Purpose of Data Collection
Your personal data is collected for the following purposes:
📌 Providing Our Services – Registering students, conducting swimming lessons, issuing SwimSafer certification.
📌 Payment Processing – Managing tuition fees and issuing invoices.
📌 Customer Support & Communication – Sending lesson updates, responding to inquiries.
📌 Marketing & Promotions – Sending promotional content, newsletters, and social media updates (with your consent).
📌 Safety & Compliance – Ensuring student safety, emergency contact access, and compliance with regulatory requirements.
4. Disclosure of Personal Data
We respect your privacy and do not sell your personal data. However, we may share your data with the following:
✔ Authorized Staff & Instructors – To facilitate lesson arrangements.
✔ Payment Processors & Banks – For secure transaction processing.
✔ Regulatory Authorities – If required under Singaporean law.
✔ Third-Party Service Providers – For website hosting, customer relationship management, and data analytics.
We ensure that all third parties comply with strict data protection policies.
5. Data Protection & Security
We implement appropriate security measures to protect your personal data from unauthorized access, modification, disclosure, or misuse.
✔ Encrypted Transactions – Secure payment gateways and SSL encryption for website data.
✔ Restricted Access – Only authorized personnel can access sensitive information.
✔ Data Retention Policy – We retain personal data only as long as necessary for its intended purpose.
✔ Regular Security Reviews – To ensure ongoing compliance with PDPA regulations.
6. Your Rights & Choices
Under Singapore’s PDPA, you have the right to:
✅ Access & Correct Your Personal Data – Request a copy or correction of your stored data.
✅ Withdraw Consent – Opt-out of marketing communications or data collection.
✅ Request Data Deletion – Request the removal of unnecessary personal data.
✅ Restrict Processing – Limit how your data is used.
To exercise any of these rights, please contact us using the details below.
7. Cookies & Website Tracking
Our website may use cookies and analytics tools to enhance your experience. These help us analyze traffic, improve content, and provide personalized services.
✔ You may disable cookies through your browser settings. However, some features may not function properly.
✔ Third-party tools like Google Analytics may track visitor behavior anonymously.
8. Third-Party Links & External Services
Our website may contain links to third-party websites. Clicking on these links may allow third parties to collect data about you. We do not control these external websites and are not responsible for their privacy policies.
We encourage you to review the privacy policies of external websites before providing any personal data.
9. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services implies acceptance of these updates.